Frequent questions and answers
ordering and delivery
Ask: When can I expect my order?
Answer: The average delivery time is 5-7 days. This is because our products
sent directly to you from the supplier. This
unique business model enables us to save enormous amounts on storage and
transportation costs and we can offer the products at a lower price
than our competitors offer and bear the transport costs themselves.
take.
Ask: The expected delivery time has passed, where is my order?
Answer: In 99% of cases, orders are shipped within
expected delivery time. Unfortunately, it can occasionally happen that a
that an order is delayed in the delivery process. You can check the status of your order
Check the status of your order using the following link:
https://www.estaviva.com/apps/17TRACK
If you have not received your order 3 days after the expected delivery time, please contact us.
Ask: I am missing some products in my order, how is that possible?
Answer: Since we work with different suppliers, it is possible that
that products are shipped separately. If items
are missing, you will usually receive them after 2-3 days.
We apologize for the inconvenience.
Ask: How much are the shipping costs?
Answer: We always offer free shipping. This applies to the following countries within Europe and outside Europe, such as UK, USA, Canada and Australia.
The invoice
*Sometimes we give away some items for FREE for promotional purposes.
For advertising purposes. To cover the costs, we charge 8.95
shipping costs.
Exchange and Return
Ask: I am not satisfied with my order, can I return it?
Answer: Yes. You can return any order to us within 14 days without giving any reason.
without giving reasons.
Ask: I want to return an item, what do I have to do?
Answer: If you are not satisfied with your order, you can exchange or return it within 14 days of receipt.
14 days after receipt. The products must be in their original
Original condition and with labels and tags. The
The product must not show any signs of use.
A return shipment should always be provided with a track & trace code. The sender is always responsible for the shipment.
Once we receive your returned items, we will ensure that the purchase amount is credited to your account within 14 days.
Track and Trace
Ask: Where can I find my track and trace code?
Answer: On this page https://www.estaviva.com/apps/17TRACK Can you
Enter your email address and order number to track your package.
Ask: The track and trace code does not show any information, how is this possible?
Answer: From the moment your package arrives at the shipping company
Once the parcel has arrived at the shipping company, the Track and Trace information is available. Please
Please note that there may be a delay.
