Return Policy

Return and Refund Policy for Sale Products

This policy applies to all purchases of products during a sale at estaviva.com. By purchasing during the sale, the customer agrees to accept the terms of this special return and refund policy.

General Excluded Returns:
Products purchased during a sale cannot be returned unless the item is damaged upon receipt.

Defective or damaged goods:
In case of damaged goods received during a sale, you should contact customer service within 14 days of receipt at info@estaviva.com wendWe will do our best to resolve the issue quickly and efficiently by offering a replacement product or finding a suitable solution.

Conditions for returns:

- Returns of clearance items will only be accepted if the products are damaged upon receipt.
- All returned products must be in their original packaging and in saleable condition.
Excluded from refund:

- Clearance items are not eligible for refund unless the goods are damaged.
- Return instructions:

Customers eligible for a return should contact Customer Service for further instructions.
The customer is responsible for ensuring that the returned product is packaged safely and appropriately.